Halide Support

We're sorry you're having problems. We've put together a list of common questions, and maybe it can help.

Can't find an answer? Please reach out at support@halide.cam

Why can't I use RAW, Histogram or Focus Peaking? Why are buttons greyed out?

Unfortunately, due to hardware limitations, RAW requires iPhone 6S and later (which includes iPhone SE). The live histogram requires iPhone 6 or later. Focus peaking requires 5S or later.

While we have a warning in the the App Store description and screenshots, we understand it's easy to miss these things when you're on the go. If you feel disappointed, please reach out. We're happy to help with a refund.

How do I change the shutter speed? Where are the rest of the controls?

By default, Halide is in Automatic mode. If you tap the triangle button in the middle of the toolbar (which looks like an ‘A’), you'll enter fully manual mode. From there, you can change the shutter speed, white balance, and ISO settings.

What is MAX?

The front-facing, ‘Selfie’ camera on all iPhones does not support RAW. For these cameras, and older iPhones, we offer MAX in place of RAW. With this enabled, we'll record the highest quality image available, with full 4:4:4 color. It's the next best thing to RAW.

Do you have portrait mode?

We have a Depth Capture mode, which records all the data needed to enable portrait effects. Tap the ‘Depth’ button to enable depth catpure. After you take a photo, go into the main iOS Photo app, tap ‘Edit’, and there should be a ‘Portrait’ button

We don't include built-in portrait effects, because we want to keep Halide focused on the shooting experience, instead of filters.

Photos are blurry or out of focus.

If you load a RAW photo in the built-in iOS Photos app, Instagram, or many other apps, your photo will appear lower resolution than than it really is. That's because these apps aren't reading the full resolution RAW image, but a low resolution preview. Fortunately, Halide displays the full resolution image in its built in previewer.

If you need to load your photo in an app that doesn't support RAW, tap the share button, and it will ask if you want to share JPEG or RAW. Pick RAW, and we'll export a full-resolution RAW into a JPEG you can read in most apps.

Photos don't load. I keep seeing "Fetch Error"

We believe this bug is triggered when iCloud has trouble syncing photos. Make sure you have an internet connection, and your phone isn't in low-powered mode.

How do I change the aperture?

The iPhone has fixed-aperture cameras. If you have an iPhone 7 Plus, the wide angle rear-camera is f/1.8, and the telephoto camera is f/2.8. As soon as an iPhone supports variable apertures, we'll support it in the app.

How do you zoom?

On devices with dual cameras (7+, 8+, and X), you can tap the "2x" to use the optical zoom. We don't support pinch-to-zoom on other iPhones.

We decided to omit pinch-to-zoom for a few reasons. The main problem is that it's just a software effect that throws out pixels. Many photographers prefer to crop the full image later in editing. Accidentally triggering pinch-to-zoom, and then losing pixels, would be very annoying.

Some people use pinch-to-zoom to help with focus. We've some really cool plans there. Stayed tuned!

Still need help?

We're sorry if this page didn't help. Please click the "Contact Support" on the right, or email support@halide.cam.